ongoing support

Relationship is at the core of what we do. We work to forge fruitful long-term partnerships with everyone we work with.

By delivering a flexible content management system (CMS) we encourage clients to take control of their websites and make full use of them. Nonetheless, we understand that clients still need support and strategic input.

Hosting

Our hosting is 'clustered grid’ hosting. This means that a bunch of computers are configured to work together to intelligently allocate their combined power. The result of this is greater speed, stability and scalability than previous dedicated server solutions.

Daily back-ups

You have the peace of mind that your site is backed up daily so anything that has been accidentally lost can be easily recovered.

CMS support

If you have forgotten how to do something, or have any problems with the content management system (CMS) then simply get in touch with us and we will assist you at no extra charge.

Monthly security updates

You CMS is based on Drupal, an open source framework that is constantly being developed and improved. As security vulnerabilities are discovered updates are released to fix them. On a monthly basis we will install security updates and test the updated system.

Monthly CMS updates

In addition to security updates above the Drupal community also releases updates to functionality contained in modules. These will often fix small bugs and improve user experience. On a monthly basis we will install such updates and test the updated system.

Priority support

Our Response Premium package ensures that you will be given priority when booking in update work on your website.

Find out more...

We have created a set of support packages to offer a variety of support levels. We believe that our packages offer value for money and will allow you to focus on achieving your objectives more efficiently. Please contact us for more information.